Ends on January 4, 2019

POSITION SUMMARY:  

Under the general direction of the Director of Information Technology and Systems, administer, manage and maintain the Credit Union’s local area network (LAN), wide area network (WAN), servers, desktop workstations, printers and additional technologies associated with both software and hardware within the network.  

ESSENTIAL DUTIES AND RESPONSIBILITIES::

Responsible for developing, supporting, deploying, monitoring, maintaining, testing, documenting, and extending or modifying a multi-node data network, and all workstations, servers, gateways, and printers attached to the network.

Responsible for the daily operational processes and procedures. • Consult with users, including technical support, training, instruction and need for upgrades or modifications for hardware, software and network systems as needed.

Provide support in keeping the network operational 24-hours per day, 7 days per week. •

Responsible for repairs to the network when the system performance drops below standard operating levels.  Troubleshoot network problems including those related to WAN circuits and TCP/IP routing topologies, ensuring corrections are made.

Maintain hardware and software including: diagnosis and repair of malfunctioning systems, update of obsolete systems, and preventive measures (backup systems, virus control, etc.)

Assist in consulting with third party application programmers, systems staff and operations staff in research of technical information to resolve or clarify technical issues pertaining to system software.

Participate in maintaining current system software by performing system upgrades, refitting, user-mods, and modifying other system programs to achieve acceptable performance standards.

In conjunction with the Director of Information Technology and Systems, participates in the planning, evaluation and recommendation of new software products and/or upgrades to achieve Credit Union Strategic objectives.

Participate in the development of standards, training and applications for operations staff, concerning the use of system software products required to support Credit Union objectives. •

Provide periodic reporting on system performance, statistics and activities by written and oral communication to Senior Management.

Maintain knowledge of current computer technologies relevant to the changing Credit Union environment through pertinent updates, bulletins and newsletters.

 REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Demonstrated understanding of Microsoft Server Operating Systems (Windows Server 2012 or later) 

Demonstrated understanding of network systems (OSI model), router systems, switches, and network infrastructure

Demonstrated experience deploying and managing Windows servers (physical and/or virtual) • Experience deploying and maintaining networking equipment such as firewalls, access points, routers, switches, etc. 

Ability to focus, evaluate issues, and define mitigation and communication plans in the event of system outages 

Demonstrated experience installing and maintaining enterprise-level and standard workstation software 

Ability to methodically troubleshoot infrastructure issues and business software issues

QUALIFICATION STANDARDS:

Bachelor’s Degree in Information Systems (or related business field) with at least 5 years of relevant experience OR  Associate’s Degree in Information Systems (or related business field) with at least 8 years of relevant experience.

Extensive working knowledge of Microsoft environment including:  Microsoft Windows, Server, SQL, Exchange, and Office.

Extensive working knowledge of networking infrastructure including routers and switches.